Shipping policy

Kindly Note: Total Delivery Time = Processing Time + Shipping Time

 

Processing Time

It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.

 

 

 

 

Countries / regions that are not sure whether they can reach can contact us.

Tax Rates and Charges

Sales Tax: Sales tax is applied to your order in accordance with the tax laws of the state or country to which the order is shipped. The applicable tax rate is determined based on the shipping address and the current tax laws.

VAT/GST: For customers in regions where Value Added Tax (VAT) or Goods and Services Tax (GST) is applicable, the tax will be calculated and applied to your order total. The rate and applicability vary by country and are based on the destination of the order.

Customs and Import Duties: International orders may be subject to customs and import duties upon arrival in the destination country. These charges are the responsibility of the customer and are determined by the customs agency of the destination country.

 

1. Can I change my shipping address after placing an order?

 

Please be advised that your shipping address cannot be revised after the order has been placed successfully. However, before your order being shipped, we will try our best to help you to revise your shipping address. So please make sure that your shipping address is right and if you have any question, please feel free to contact with us first, we will be very glad to help you solve the matter.

 

2. How do I track my order?

 

After your order being shipped, a tracking number will appear. You can track your order on our company's website with the tracking number provided.

 

Tracking link: https://toseelimited.co/apps/parcelpanel

Please pay attention: It may take 48 to 72 hours for the tracking information to be updated and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please feel free to contact with us for more information.

 

 

Contact us:

Trade name: TOSEE LIMITED

Phone number: +852 61011348 Alice Zhang (Senior customer service)

Email: toseelimitedco@gmail.com

Certificate No: 77012503

Physical office address: SHOP 185 G/F, HANG WAI IND. CENTRE, NO.6 KIN TAI ST., TUEN MUN DISTRICT, HONG KONG

working hours (UTC+8)

Monday to Friday: 9 am to 5 pm

Holidays: 10 am to 3 pm